Table of Contents Table of Contents
Previous Page  E / 1698 Next Page
Information
Show Menu
Previous Page E / 1698 Next Page
Page Background

Policies & Procedures

E

LAND ‘N’ SEA RETURN POLICY

Manufacturer Warranty and Shipping Claims:

As a distributor of marine products, LAND ‘N’ SEA purchases from various manufacturers which may provide limited

warranties for their products. A copy of an applicable manufacturer’s limited warranty is available upon request.

LAND ‘N’ SEA does not offer any warranties, whether expressed or implied. LAND ‘N’ SEA does not assume

responsibility or liability for the workmanship or use of products purchased from our suppliers. All warranties

other than those supplied by the product manufacturer, whether expressed or implied, including those of fitness,

merchantability and/or workmanship are hereby disclaimed by LAND ‘N’ SEA.

However, as a courtesy to our customers, LAND ‘N’ SEA may accept for return certain products that are defective,

damaged in shipping, or shipped in error. No merchandise may be returned to us for any reason without prior written

authorization, original invoice number must be provided (see phone numbers for Customer Service below).

If applicable, the product manufacturer will inspect the defective product and contact LAND ‘N’ SEA regarding the

issuance of your credit. Defective items deemed not acceptable for credit by the product manufacturer or returned

without prior written authorization (a valid RA#) will be returned to the customer at the customer’s expense or

discarded. Acceptance of any such products by LAND ‘N’ SEA does not constitute an admission of liability nor

validity to any warranty claim between our customers and product manufacturers, but is done solely to assist the

customer and product manufacturer.

Restockable Merchandise Returns:

Special orders, materials made to order, cut to length, and/or items classified as hazardous material cannot be

canceled or returned.

Additionally, custom boat covers, windshields, boat covers which have been opened are not returnable. Electronics

are not returnable unless the error is LAND ’N’ SEA’s.

New merchandise in its original and undamaged packaging and in re-saleable condition, without customer’s

price markings, may be approved for restocking by LAND ’N’ SEA within 15 days from date of delivery of invoice.

Merchandise returned after 15 days in its original and undamaged packaging, without customer’s price markings will

be subject to at least 25% restocking fee. No returns will be accepted after 30 days from invoice.

Reason and original invoice number must be provided and Returned Goods Authorization numbers should be

obtained from the customer service department. Return authorization for restocking will not be granted for any

merchandise that has been subjected to damage, abuse, or alteration of the product or packaging in any way, or

for special orders and/or items that cannot be returned to original manufacturer. Return authorization will only be

considered for special order merchandise that is defective or shipped in error. No merchandise may be returned to

us for restocking without prior written authorization. Upon inspection and final approval of the returned product, you

will be issued a credit less applicable restocking fees as stated above. Merchandise may only be returned for credit

on account.

All returns, defective or otherwise, must be shipped prepaid or picked up via company truck.

Customer acknowledges that she/he has read this Return Policy and is fully advised of the requirements set forth for

the return of merchandise and that no merchandise should be returned without contacting Customer Service

to obtain a return authorization (RA#) prior to returning said merchandise. Customer acknowledges that this

Return Policy constitutes the entire policy affecting this purchase. No other policy or understanding of any type,

nature or style, whether oral or in writing, concerning this agreement or any warranties has been made or entered

into will be recognized.

LAND ‘N’ SEA United States Customer Service

(800) 432-7652 (Option 2)

Fresno, CA (800) 77

r ,FOU 8"