Policies & Procedures
Manufacturer Warranty and Shipping Claims:
As a distributor of marine products, KELLOGG MARINE SUPPLY purchases from various manufacturers which may
provide limited warranties for their products. A copy of an applicable manufacturer’s limited warranty is available
upon request. KELLOGG MARINE SUPPLY does not offer any warranties, whether expressed or implied. KELLOGG
MARINE SUPPLY does not assume responsibility or liability for the workmanship or use of products purchased from
our suppliers. All warranties other than those supplied by the product manufacturer, whether expressed or implied,
including those of fitness, merchantability and/or workmanship are hereby disclaimed by KELLOGG MARINE SUPPLY.
However, as a courtesy to our customers, KELLOGG MARINE SUPPLY may accept for return certain products that
are defective, damaged in shipping, or shipped in error. No merchandise may be returned to us for any reason without
prior written authorization, original invoice number must be provided (see phone numbers for Customer Service below).
If applicable, the product manufacturer will inspect the defective product and contact KELLOGG MARINE SUPPLY
regarding the issuance of your credit. Defective items deemed not acceptable for credit by the product manufacturer
or returned without prior written authorization (a valid RA#) will be returned to the customer at the customer’s expense
or discarded. Acceptance of any such products by KELLOGG MARINE SUPPLY does not constitute an admission
of liability nor validity to any warranty claim between our customers and product manufacturers, but is done solely to
assist the customer and product manufacturer.
Restockable Merchandise Returns:
Special orders, materials made to order, cut to length, and/or items classified as hazardous material cannot be
cancelled or returned. Additionally, custom boat covers, windshields, boat covers which have been opened are not
returnable. Electronics are not returnable unless the error is KELLOGG MARINE SUPPLY’s.
New merchandise in its original and undamaged packaging and in re-saleable condition, without customer’s price
markings, may be approved for restocking by KELLOGG MARINE SUPPLY within 15 days from date of delivery
of invoice. Merchandise returned after 15 days in its original and undamaged packaging, without customer’s price
markings will be subject to at least 25% restocking fee. No returns will be accepted after 30 days from invoice.
Reason and original invoice number must be provided and Returned Goods Authorization numbers should be obtained
from the customer service department. Return authorization for restocking will not be granted for any merchandise
that has been subjected to damage, abuse, or alteration of the product or packaging in any way, or for special orders
and/or items that cannot be returned to original manufacturer. Return authorization will only be considered for special
order merchandise that is defective or shipped in error. No merchandise may be returned to us for restocking without
prior written authorization. Upon inspection and final approval of the returned product, you will be issued a credit less
applicable restocking fees as stated above. Merchandise may only be returned for credit on account.
All returns, defective or otherwise, must be shipped prepaid or picked up via company truck.
Customer acknowledges that she/he has read this Return Policy and is fully advised of the requirements set forth
for the return of merchandise and that no merchandise should be returned without contacting Customer Service to
obtain a return authorization (RA#) prior to returning said merchandise. Customer acknowledges that this Return
Policy constitutes the entire policy affecting this purchase. No other policy or understanding of any type, nature or
style, whether oral or in writing, concerning this agreement or any warranties has been made or entered into will be
KELLOGG MARINE SUPPLY Customer Service
Nationwide Customer Service
TEL: (860) 434-6002 (listen for menu option)
TOLL FREE: (800) 243-9303