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Policies & Procedures

E

RETURN POLICY

Manufacturer Warranty and Shipping Claims:

As a distributor of marine products, KELLOGG MARINE SUPPLY purchases from various manufacturers which may

provide limited warranties for their products. A copy of an applicable manufacturer’s limited warranty is available

upon request. KELLOGG MARINE SUPPLY does not offer any warranties, whether expressed or implied. KELLOGG

MARINE SUPPLY does not assume responsibility or liability for the workmanship or use of products purchased from

our suppliers. All warranties other than those supplied by the product manufacturer, whether expressed or implied,

including those of fitness, merchantability and/or workmanship are hereby disclaimed by KELLOGG MARINE SUPPLY.

However, as a courtesy to our customers, KELLOGG MARINE SUPPLY may accept for return certain products that

are defective, damaged in shipping, or shipped in error. No merchandise may be returned to us for any reason without

prior written authorization, original invoice number must be provided (see phone numbers for Customer Service below).

If applicable, the product manufacturer will inspect the defective product and contact KELLOGG MARINE SUPPLY

regarding the issuance of your credit. Defective items deemed not acceptable for credit by the product manufacturer

or returned without prior written authorization (a valid RA#) will be returned to the customer at the customer’s expense

or discarded. Acceptance of any such products by KELLOGG MARINE SUPPLY does not constitute an admission

of liability nor validity to any warranty claim between our customers and product manufacturers, but is done solely to

assist the customer and product manufacturer.

Restockable Merchandise Returns:

Special orders, materials made to order, cut to length, and/or items classified as hazardous material cannot be

cancelled or returned. Additionally, custom boat covers, windshields, boat covers which have been opened are not

returnable. Electronics are not returnable unless the error is KELLOGG MARINE SUPPLY’s.

New merchandise in its original and undamaged packaging and in re-saleable condition, without customer’s price

markings, may be approved for restocking by KELLOGG MARINE SUPPLY within 15 days from date of delivery

of invoice. Merchandise returned after 15 days in its original and undamaged packaging, without customer’s price

markings will be subject to at least 25% restocking fee. No returns will be accepted after 30 days from invoice.

Reason and original invoice number must be provided and Returned Goods Authorization numbers should be obtained

from the customer service department. Return authorization for restocking will not be granted for any merchandise

that has been subjected to damage, abuse, or alteration of the product or packaging in any way, or for special orders

and/or items that cannot be returned to original manufacturer. Return authorization will only be considered for special

order merchandise that is defective or shipped in error. No merchandise may be returned to us for restocking without

prior written authorization. Upon inspection and final approval of the returned product, you will be issued a credit less

applicable restocking fees as stated above. Merchandise may only be returned for credit on account.

All returns, defective or otherwise, must be shipped prepaid or picked up via company truck.

Customer acknowledges that she/he has read this Return Policy and is fully advised of the requirements set forth

for the return of merchandise and that no merchandise should be returned without contacting Customer Service to

obtain a return authorization (RA#) prior to returning said merchandise. Customer acknowledges that this Return

Policy constitutes the entire policy affecting this purchase. No other policy or understanding of any type, nature or

style, whether oral or in writing, concerning this agreement or any warranties has been made or entered into will be

recognized.

KELLOGG MARINE SUPPLY Customer Service

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Nationwide Customer Service

TEL: (860) 434-6002 (listen for menu option)

TOLL FREE: (800) 243-9303