Policies & Procedures
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We may bear the shipping charges on orders if that dealer meets both an annual sales minimum and a single order minimum.
All orders outside the continental U.S.: Freight charges may be waived on qualifying single orders to continental port of embarkation.
When we bear the shipping charges, we reserve the right to ship via the most economical way. If you request a more expensive
method, you will have to pay the excess charges.
OUR TRUCK DELIVERY:
Accounts using our delivery truck but not meeting their volume/free freight requirements may incur a daily charge for the
No freight allowance on the following unless accompanied by a qualifying additional order of unrelated merchandise.
Drop Shipments/Special Orders
Stand Up Paddleboards (SUP)
Special Priced Merchandise
Catalogs and CDs
Mattresses & Beds
All COD related charges assessed by the transportation company are the responsibility of the customer. This applies to both pre-
paid and collect shipments sent via motor freight or ground service.
SPECIAL HANDLING/OVERSIZED ITEMS:
Items classified as Special Handling or Oversized Shipment based on weight and/or dimension may be subject to additional freight
charge(s) not covered under our Prepaid Freight Policy.
It is our policy to not automatically backorder. If we are temporarily out of an item and you would like us to keep it on backorder for
you we will be happy to do so at your request.
Manufacturer Warranty and Shipping Claims:
We purchase from various manufacturers which may provide limited warranties for their products. A copy of an applicable man-
ufacturer’s limited warranty is available upon request. We do not offer any warranties, whether expressed or implied. We do
not assume responsibility or liability for the workmanship or use of products purchased from our suppliers. All warranties other
than those supplied by the product manufacturer, whether expressed or implied, including those of fitness, merchantability and/
or workmanship are hereby disclaimed.
As a courtesy to our customers, We may accept for return certain products that are defective, damaged in shipping, or
shipped in error. No merchandise may be returned to us for any reason without prior written authorization, original invoice
number must be provided (Customer Service phone numbers are listed in this catalog). If applicable, the product manu-
facturer will inspect the defective product and contact us regarding the issuance of your credit. Defective items deemed not
acceptable for credit by the product manufacturer or returned without prior written authorization (a valid RA#) will be returned
to the customer at the customer’s expense or discarded. Acceptance of any such products does not constitute an admission
of liability nor validity to any warranty claim between our customers and product manufacturers, but is done solely to assist the
customer and product manufacturer.
Restockable Merchandise Returns:
Special orders, materials made to order, cut to length, and/or items classified as hazardous material cannot be canceled or
returned. Electronics are not returnable unless the error is ours.
New merchandise in its original and undamaged packaging and in re-saleable condition, without customer’s price markings,
may be approved for restocking by us within 15 days from date of delivery of invoice. Merchandise returned after 15 days in its
original and undamaged packaging, without customer’s price markings may be subject to a restocking fee.
Reason and original invoice number must be provided and Returned Goods Authorization numbers should be obtained from
the customer service department. Return authorization for restocking will not be granted for any merchandise that has been
subjected to damage, abuse, or alteration of the product or packaging in any way, or for special orders and/or items that
cannot be returned to original manufacturer. Return authorization will only be considered for special order merchandise that
is defective or shipped in error. No merchandise may be returned to us for restocking without prior written authorization. Upon
inspection and final approval of the returned product, you will be issued a credit less applicable restocking fees as stated above.
Merchandise may only be returned for credit on account.
All returns defective or otherwise, must be shipped prepaid or picked up via company truck. Customer acknowledges that
she/he has read this Return Policy and is fully advised of the requirements set forth for the return of merchandise and that no
merchandise should be returned without contacting Customer Service to obtain a return authorization (RA#) prior to returning
said merchandise. Customer acknowledges that this Return Policy constitutes the entire policy affecting this purchase. No other
policy or understanding of any type, nature or style, whether oral or in writing, concerning this agreement or any warranties has
been made or entered into will be recognized.